Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, today announced the appointment of Johnny Luu as Chief Marketing Officer. As CMO, Luu will lead all aspects of Press Ganey’s global marketing organization.
Luu will be responsible for driving global marketing strategy and ensuring that Press Ganey remains a trusted, innovative partner to healthcare and commercial organizations looking to enhance the patient, customer, and employee experience. He will lead the cross-functional go-to-market activities for products within the Press Ganey healthcare suite, as well as the Human Experience (HX) platform that helps enterprises in any industry gather, analyze, visualize and act on data to optimize the experiences at the heart of their businesses.
I’m delighted to welcome Johnny to the Press Ganey organization. His extensive experience in technology, healthcare industry knowledge, and innovative thinking will be instrumental in advancing our mission to help healthcare organizations deliver the best possible care and experiences for patients.
Darren Dworkin,
President and Chief Operating Officer, Press Ganey
Luu brings over 15 years of industry experience at Fortune 500 companies, most recently serving as Cerner’s Chief Marketing and Communications Officer and Oracle Health’s Vice President of Marketing. He brings significant public relations and global communications expertise within the healthcare and technology industries, having previously led communications at Google Health.
Press Ganey is at the forefront of helping healthcare improve the patient experience” Luu said. “I am honored to join an organization that has the important vision of putting Human Experience (HX) at the heart of healthcare, and I’m excited to take that same approach, expertise, and technology across industries”.
About PG Forsta
PG Forsta is the leading provider of experience measurement, data analytics and insights that help companies in complex industries better understand and better serve their stakeholders. Our Press Ganey healthcare suite comprises the most widely-adopted experience, clinical and safety solutions for providers, payers and life sciences organizations. In our commercial solution suite, we offer award-winning software and services to support market research, brand measurement, customer and employee experience to financial services, hospitality, market research, professional services, retail, and technology companies.
About Press Ganey
Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, helps organizations better understand the full Human Experiences (HX) of their audiences. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.
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